The vibrating mechanism used in silent mode on my old 1g iPhone has been getting flaky over the past month or so and I’ve been missing calls. Needless to say, it’s gotten a lot of use and abuse over the last 2–ish years since I almost always keep it in silent mode. To coax it into buzzing again I tried doing a number of things including software restore, shaking it, speaking to it in a really calm voice and even coddling it (I know, that’s a little off) but to no effect – shocking surprise, right? Then it dawned on me that I had purchased AppleCare for it on a whim. I normally always purchase AppleCare for every Mac that I own, but for some reason purchasing the extra warranty for a phone just didn’t seem necessary somehow – maybe because I had never extended a warranty on a phone before and that had worked out for me. That said, I bought it anyway and am really glad that I did. After finally coming to terms that the little buzzer was probably kaput, I decided to head to the Genius Bar at my local Apple Store. I explained the situation and before I was done with my spiel, the Genius was setting up a brand new (perhaps factory refurbished) replacement iPhone for me. I was in and out in roughly 10 minutes and completely satisfied with the level of service I received. The point I’m trying to make is that AppleCare has always paid off for me and the customer service is great. I’ll definitely be purchasing the extended warranty for my next iPhone. If all the rumors are true (and I hope they are) about the forthcoming iPhone, I’ll be purchasing some more AppleCare very soon.

This entry was posted on Friday, June 5th, 2009 at 8:29 am and is filed under Life & Times. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.